What to do if a client asks to bypass the agency
Hey Team! 👋 Corinna here, CocoRio CEO and Co-Founder!
Exciting news—I’ll be diving into your questions in blog and video form! Today, I’m answering a thoughtful question from Chi about something that may have come up for you on the job:
“What do I do if a family asks to work with me directly?”
First off, this happens occasionally, often for one of these reasons:
They assume it might be cheaper without the agency
They’re not familiar with the agency model CocoRio uses
They may want to pay less or find the process more flexible
While it’s easy to feel flattered that they want to work with you specifically, it’s important to understand the implications—and why sticking with CocoRio is best for everyone!
Why CocoRio’s Model is Key 🔑
It’s Legally Binding: The CocoRio agreement ensures families follow our system, which means bypassing the agency is a breach of contract. If a family goes around CocoRio, they’re not fulfilling the service agreement that provides our vetted, trained, and creative nannies.
1. Added Value for Families: Through us, families gain access to a talent pool of highly vetted creatives and a range of tools—posting jobs, matching support, scheduling, and more! Our team handles all the admin: payment management, timesheets, contracts, and the complexities of employment law. In short, we’re the backbone that allows your talent to shine without distraction.
2. Benefits for You: CocoRio offers you reliable support in so many areas:
Flexibility: You can choose the shifts you want, with zero long-term commitments.
Instant Pay: You’ll soon be on our seamless payment system, meaning no invoicing and super-fast payments after each shift.
Security & Insurance: We provide safeguarding, public liability insurance, and specific training tailored for creative childcare professionals.
Growth Opportunities: From referral incentives to access to more work, CocoRio continually creates pathways for your professional and personal growth.
What to Say to Families (Friendly and Firm!)
If a family asks you to work outside of CocoRio, here’s how you can respond:
Appreciate the Offer: Tell them you’re flattered they want to work with you directly, but explain that CocoRio helps provide the framework that allows you to deliver your best work.
Mention the Benefits: Let them know that CocoRio’s involvement means they’re receiving top-tier, insured, and vetted care. Plus, you’ll continue to get high-quality training and support that benefits their family directly.
Showcase the CocoRio Mission: Emphasise that CocoRio isn’t just an agency—it’s a community committed to creativity, connection, and child wellbeing. By sticking with the CocoRio model, you’re proud to be a part of this mission, and you want to represent it well!
Thanks for reading, and please let me know what you think of these tips! Any other suggestions to add? Or any more questions? I’m here to support and can’t wait to hear from you! 😊
