CocoRio Guidelines for Creative Nannies

 Contact us.

  • WhatsApp message: +44 20 8126 3642

  • We’re open Monday to Friday, 9:00am–5:30pm. We’re closed on weekends, but we do have a system in place for urgent situations.


  • Finance- finance@cocorio.co.uk

  • If something urgent comes up over the weekend (for example, you're unwell and can’t attend a Monday shift):

    Leave a voicemail with all key information — including your full name, the issue,  family or business you're booked with, and the date/time of the shift.

    Urgent calls: 020 8126 5577
    Send an email to info@cocorio.co.uk with “URGENT” in the subject line

    Please note: no one is officially “on duty” at the weekend, but someone may review your message and decide whether it needs to be actioned immediately or can wait until Monday morning. You may or may not receive a callback depending on the nature of the issue — but rest assured, we’ll always act if it’s truly urgent. There is no need to leave multiple voicemails.


💸 Getting Paid
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👶Recurring Job Matches

✅Only apply if you're genuinely interested and available.
Please read all job details carefully — schedule, location, age group, and travel time.
You may apply even if you need a slight schedule change — some families are flexible.

  • Keep your profile up to date — include your child-related experience and creative skills and make it warm and friendly. If you are applying to multiple jobs and not going through to the intro call stage, it may be that other creative nannies have a more thorough profile, please ensure this section is as comprehensive as possible as it is the only thing the family will see to decide whether they want to speak to you! Log in here: CocoRio

  • Use a friendly, smiling photo (no serious mug shots please!).
    Log in and apply for jobs here 

🔔Important Reminder

If you already have a confirmed CocoRio job on a specific date, do not apply for new work that conflicts with it.
Families you’ve already been booked for — or are in active conversations with — must come first, out of respect for the relationship.

If you're unsure whether a potential new job may conflict with a family you're being matched with, please check in with us first. We're happy to help manage this and keep everyone informed.

Remember: quality over quantity when it comes to applications — backing out after applying can damage trust with our families.

📲 Join our Recurring Jobs WhatsApp Group — you can also respond to jobs posted there!


💬Interview Tips

We may reach out with a few questions before submitting your profile.

Show genuine interest and highlight your most relevant experience!

Treat family calls like a professional interview — be warm, enthusiastic, and curious about their children

🕒Last-Minute or AD Hoc Shifts

 Join the Ad Hoc WhatsApp Group: Ad Hoc Jobs - CocoRio
 You may also receive ad hoc jobs by email — follow the instructions provided carefully.

 💛Let us know if you have any questions — we’re here to support you and help you thrive with CocoRio!