CocoRio Guidelines for Backup Care Nannies

Contact Usđź“ž

Email: admin@cocorio.co.uk

Phone: 020 8126 3006

WhatsApp: Main: +44 20 8126 3006, Backup: +44 20 8126 3642

Finance Questions: finance@cocorio.co.uk

đź’¸Pay & Hours

  • Rate: ÂŁ15/hour (including rolled-up holiday pay)

  • You can work full-time or part-time

  • Most bookings are Monday–Friday, but weekend shifts also do pop up!

  • Shift lengths vary from 2 to 12 hours. Majority are 4, 8 or 10 hours long

🚆Travel Incentives

  • You may request a travel incentive (extra pay for travel time)

  • Typically, you’re expected to travel up to 1 hour each way

  • If a job involves more than 1 hour travel, a travel incentive can be requested may be approved

  • Request travel incentives via WhatsApp — we’ll check with Bright Horizons. However, unless we tell you so, the booking is not confirmed until the travel incentive is approved, so another agency may confirm it

  • For last minute hard to fill bookings, incentives are more likely to be approved

Important: If you change address, please let us know — it affects your travel time and approval

📲 Using The App

đź’¬ Off-App Bookings (via WhatsApp)

Join our WhatsApp Job Group:

CocoRio - Backup Care Nanny Jobs BH

  • Jobs are assigned on a first come, first served basis, so be as quick as you can! Respond with a simple word (me/interested/yes)

  • Need a travel incentive? Just say so when you reply and specify how much

  • If a job’s already been replied to, you can still express interest — sometimes things change

  • Only available for some dates in a job listing? No problem — tell us!

  • If a family contacts you directly and you are available for them, send us the reference number and we’ll take it from there

🎯 Before Each Booking

  • You must call the family ahead of the booking — ideally as soon as it’s confirmed
    Some families need your name and contact details in advance for school pickup authorisation, so this step is essential.

This is a way to build wonderful rapport and gain great feedback from families. Be warm, show interest in the children and do the same when you arrive at the job.


App Bookings

  • You can only be active with one agency at a time on the Aaniies app. We recommend giving CocoRio a try, even if you're with another agency

  • Jobs are first come, first served, so keep an eye on your phone and respond quickly!

  • You cannot request a travel incentive after accepting a job, so only accept jobs you can travel to. Adjust the radius accordingly.

If you're not seeing jobs on the app:

  • Double-check your availability settings and try selecting “all day”

  • Have a healthy radius on, so you know you could potentially travel there and can accept quickly without checking maps first, so you don’t miss jobs!

  • If you still can’t see jobs, send us screenshots of your availability so we can ask the BH team and help troubleshooting you.

More Information

  • A successful intro call sets you up for success on the job!

    At the Job:

    • Bring your photo ID

    • Give a warm, brief introduction

    • Show genuine interest in the child(ren) by asking friendly questions

    • Be professional, caring, and enthusiastic — first impressions count!

    • Before you leave, thank the family and say you hope to see them again and that they will receive a feedback form

    • Let us know the dates you’d like to work, and we’ll keep you in mind!

    • We’re only fulfilling about 15% of booking requests — there’s plenty of demand!

    • Refer a Friend: If they work a full month, you get ÂŁ100 → [Referral Link]

    • Monthly Prize Draw: Work 100+ hours in a month and be entered to win ÂŁ100!

    • Need to cancel? Call for urgent changes, or WhatsApp for general ones

    • If the family cancels within 1 hour of the start time, you’re paid in full (no travel incentive unless you were already there)

    • If the family cancels after 5pm, two business days before, you’re paid for 4 hours

    • If you experience any problems during a shift, call or message us immediately

    • If you see parents cancelling in advance, this has to do with families failing to select their preferred nanny and then realising this once a new nanny accepts the booking. Unfortunately there isn’t much we can do about that, but please don’t get discouraged to see cancellations coming through!

💛 Let us know if you have any questions — we’re here to support you and help you thrive with CocoRio!