CocoRio Guidelines for Backup Care Nannies
Contact Us📞
Email: admin@cocorio.co.uk
Phone: 020 8126 3006
WhatsApp: Main: +44 20 8126 3006, Backup: +44 20 8126 3642
Finance Questions: finance@cocorio.co.uk
đź’¸Pay & Hours
Rate: ÂŁ15/hour (including rolled-up holiday pay)
You can work full-time or part-time
Most bookings are Monday–Friday, but weekend shifts also do pop up!
Shift lengths vary from 2 to 12 hours. Majority are 4, 8 or 10 hours long
🚆Travel Incentives
You may request a travel incentive (extra pay for travel time)
Typically, you’re expected to travel up to 1 hour each way
If a job involves more than 1 hour travel, a travel incentive can be requested may be approved
Request travel incentives via WhatsApp — we’ll check with Bright Horizons. However, unless we tell you so, the booking is not confirmed until the travel incentive is approved, so another agency may confirm it
For last minute hard to fill bookings, incentives are more likely to be approved
Important: If you change address, please let us know — it affects your travel time and approval
📲 Using The App
đź’¬ Off-App Bookings (via WhatsApp)
Join our WhatsApp Job Group:
CocoRio - Backup Care Nanny Jobs BH
Jobs are assigned on a first come, first served basis, so be as quick as you can! Respond with a simple word (me/interested/yes)
Need a travel incentive? Just say so when you reply and specify how much
If a job’s already been replied to, you can still express interest — sometimes things change
Only available for some dates in a job listing? No problem — tell us!
If a family contacts you directly and you are available for them, send us the reference number and we’ll take it from there
🎯 Before Each Booking
You must call the family ahead of the booking — ideally as soon as it’s confirmed
Some families need your name and contact details in advance for school pickup authorisation, so this step is essential.
This is a way to build wonderful rapport and gain great feedback from families. Be warm, show interest in the children and do the same when you arrive at the job.
App Bookings
You can only be active with one agency at a time on the Aaniies app. We recommend giving CocoRio a try, even if you're with another agency
Jobs are first come, first served, so keep an eye on your phone and respond quickly!
You cannot request a travel incentive after accepting a job, so only accept jobs you can travel to. Adjust the radius accordingly.
If you're not seeing jobs on the app:
Double-check your availability settings and try selecting “all day”
Have a healthy radius on, so you know you could potentially travel there and can accept quickly without checking maps first, so you don’t miss jobs!
If you still can’t see jobs, send us screenshots of your availability so we can ask the BH team and help troubleshooting you.
More Information
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A successful intro call sets you up for success on the job!
At the Job:
Bring your photo ID
Give a warm, brief introduction
Show genuine interest in the child(ren) by asking friendly questions
Be professional, caring, and enthusiastic — first impressions count!
Before you leave, thank the family and say you hope to see them again and that they will receive a feedback form
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Let us know the dates you’d like to work, and we’ll keep you in mind!
We’re only fulfilling about 15% of booking requests — there’s plenty of demand!
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Refer a Friend: If they work a full month, you get £100 → [Referral Link]
Monthly Prize Draw: Work 100+ hours in a month and be entered to win ÂŁ100!
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Need to cancel? Call for urgent changes, or WhatsApp for general ones
If the family cancels within 1 hour of the start time, you’re paid in full (no travel incentive unless you were already there)
If the family cancels after 5pm, two business days before, you’re paid for 4 hours
If you experience any problems during a shift, call or message us immediately
If you see parents cancelling in advance, this has to do with families failing to select their preferred nanny and then realising this once a new nanny accepts the booking. Unfortunately there isn’t much we can do about that, but please don’t get discouraged to see cancellations coming through!
💛 Let us know if you have any questions — we’re here to support you and help you thrive with CocoRio!